Webex Contact Center
Contact Center capabilities have been around for quite some time. Historically, however the price tag and complexity for this technology has placed it out of the reach for many businesses under 10,000 employees.
This is all changing with the rise of hosted Contact Center solutions as well as better UI design that doesn’t require a software engineer on staff for support.
However, with all the different flavors of and capabilities that are now available to customers, it is important to choose the right fit for your organization to make sure you are not paying for features you simply do not need, or to have overly complicated configurations that become a logistical nightmare to support.
What are some of the benefits of using Contact Center capabilities:
- Omnichannel – Let customers connect with you on their own terms.
- 24/7 Self Service – Offer round the clock customer support with AI-powered voice and chat with virtual agents.
- Customer Experience Management – Optimize results and boost customer satisfaction.
- Empowered Agents – Provide context-driven insights to your agents to deliver exceptional customer experiences.
Webex Workforce Optimization allows you to evaluate and measure the efficiency and performance of your agents through tailored evaluation forms and reports resulting in optimal staffing and customer success.
Webex Contact Center allows you to fully integrate your business applications seamlessly to fully impower your business to operate like an enterprise.
No longer do your employees need to switch between multiple applications while interacting with your customers. Empower your agents to access contact center functionality from the business applications they use every like Sales Force, Zen Desk, Microsoft Dynamics and many more.
Allow Exsidio to be more than just a vendor for you. We strive to be your collaboration partner to educate you on the possibilities that are available, as well as to make sense of what will truly help your business grow.